Domestic Data Entry Operator
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Unit I

Understand the IT/ITeS Industry: Evolution of the BPM Industry and structure of IT- BPM industry, key trends in BPM sector Understanding Computers: History and Generation of Computer, basic terminology and functioning of Computer System, Architecture of computer system, types of Computers, Advantages & Disadvantages of Computers, Windows and its components, Computer Hardware and Software, System software, Application Software, Applications of Computer System M.S. Office: Introduction to MS Office package Microsoft Word and its working: Anatomy of MS Word Window, File tab, Quick Access toolbar, Ribbon, Tabs, Groups, Title bar, Rulers, View buttons and views, document area, Status bar, Using the Microsoft Office Button and Quick Access Toolbar, Using Keyboard Commands, Create/Save/Open/Close/Print a word document Character formatting, Paragraph Formatting and Page setup, Headers and Footers, bullets and numbering, spellings and grammar, working with tables and graphics. Microsoft Excel and its working: Introduction to various Excel Screen Elements, about cell, Workbook, Worksheet, Cell Alignment Options, Number Formatting, sort and filter, basic excel formulae, creating and formatting charts: Bar charts, pie charts for a given set of data. Enter Data into the Excel Worksheet, Save an Excel Worksheet, selection and navigation and shortcuts

Unit II

Microsoft PowerPoint and its working: Creating and saving presentation, insert slides, Different slide layouts, applying different themes, PowerPoint views, formatting text, adding pictures, audio and video, adding speaker notes and presentation, setting up and running a slide show. Microsoft Access and its working: Introduction to database and basic terms, working with access tables, relationships, queries, reports and forms. Data Confidentiality: Understand its meaning and importance, and ways to implement and enhance data confidentiality at workplace. Internet and Email: Web browser, search engines, networking sites for personal and professional usage, popular web applications, Email and its uses: popular web-mail services, basic structure of email, composing and sending an email and other general terms associated with an email: compose, draft, spam, trash, attachment etc. Typing Skills Benefits of speed touch typing, Correct body posture, memorizing various key positions and practicing types for various categories of keys as listed below: • Home Row Keys, Top-Row Keys, Bottom-Row Keys, Fourth-Row Number and Symbol Keys, Shift Keys, Enter and Backspace Keys, Tab and Caps Lock Keys, Shortcut Keys, Mastering the Keys, Typing practice exercises

Unit III

Undertaking Data Entry Services Understanding Job, competency and responsibilities of a data entry operator Dealing with customers: prioritization of service requests, getting the information from customer, verification of information from database and providing the right information within reasonable and estimated time, analyse customer queries for resolution, escalation matrix, seeking advice and guidance from manager, performance measures: Turnaround time, Accuracy and Service level agreements Managing work to meet requirements: Time management: Importance, Categorisation and prioritization of various tasks on the basis of urgency and importance. Work Management: Importance of prioritization and planning, operationalize a plan: Identification of objective and outcomes for a particular job at hand, providing right direction and resources i.e. infrastructure, establish priorities using time quadrant, documentation and communication of plan, progress check. Performance measures for quality and Standards: Service level agreements, setting goals and objectives which are SMART (i.e. Specific, measurable, achievable, Realistic and Time bound)

Unit IV

Health and Safety Management System: Significance of workplace safety, basic safety guidelines: fire safety (fire extinguishers, their operation types and usage), electrical safety, falls and slips, use of first aid. Accidents and Emergencies: Understanding the meaning and types of accidents and emergencies Identify and report accidents and emergencies: Notice and correctly identify accidents and emergencies. - Get help promptly and in the most suitable way. - Follow company policy and procedures for preventing further injury while waiting for help to arrive. - Act within the limits of your responsibility and authority when accidents and emergencies arise. - Promptly follow the instructions given by senior staff and the emergency services personnel. Handling accidents: - Attend the injured person immediately. - Inform your supervisor about the accident giving details. - Assist your supervisor in investigating and finding out the actual cause of the accident. General emergency handling procedures: - Keep a list of numbers to call during emergencies. - Regularly check that all emergency handling equipment is in working condition. - Ensure that emergency exits are not obstructed. Hazards – Definition and potential sources of hazards like using computers, handling office equipment - Handling objects - Stress at work - Working environment Evacuation procedures and workplace safety rules Safety signs in offices, report non-compliance to safety rules and safety hazard. First aid/response to health conditions like choking, fainting, cardiac failure etc at workplace.

Mobile Phone Hardware Repair Technician
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Module 1 (Basic Electronics)

The first module will act as a bridging course for those students who do not have any prior knowledge about the field. For others, who already have prior knowledge about electrical and electronic engineering, this module will help them revise these concepts.

1. Basic Electronics - Current, Voltage, AC Current & DC Current, Resistor, Transistor, Capacitor, Diode, Inductor / Coil, Transformer, Integrated Circuit

2. Introduction to Digital Electronics

3. Study of various Components (parts) inside a Mobile Phone

4. Various Components of Mobile Phones

5. Study on Components : Speaker / Ringer, Microphone, Vibrate Motor,

6. Display, Drivers, Power Switch, Fuse, Real Time Clock and Quartz Crystal

7. What is a Multimeter and How to use a Multimeter

8. How to use DC Power Supply

9. Use of Battery Booster

10. Understanding Circuit Diagrams

11. Study of Various Tools and Equipment used in Mobile Phone Repairs

Module 2 (Mobile Communication)

The second module introduces the student to mobile communication and the technology used. It gives an insight about the basic concepts of mobile communication and various technology standards used around the world, its advantages and disadvantages etc.

1. Basics of Mobile Communication

2. Introduction to Mobile Phone Technology

3. Introduction to Working Principal of Mobile

4. Handoff

5. Mobile Station

6. Base Station Subsystem

7. SIM (Subscriber Identification Module)

8. Network and Switching Subsystem

9. GSM (Global System for Mobile)

10. Advantages of GSM Technology

11. CDMA (Code Division Multiple Access)

12. Advantages of CDMA Technology

13. Introduction of GPRS (General Packet Radio Service)

14. Frequency of 4G Bluetooth

15. Wi-Fi

16. Wi-max (Basic Concepts)

Module 3 (Circuits and Different Sections on Motherboard)

The third module introduces the students to various sections on the motherboard of a mobile phone device, its functions, uses and benefits for the mobile phone user

1. Power Circuit

2. Charging Circuit

3. Light Circuit

4. SIM Circuit

5. Display Circuit

6. Keypad Circuit

7. Touch Screen Circuit

8. Audio Circuit

9. Memory card Circuit

10. Speaker Circuit

11. Microphone Circuit

12. Vibrator Circuit

13. Network Circuit

14. Bluetooth Circuit

15. Wi-fi Circuit

Module 4 (Hardware Repair)

The fourth module focuses on hardware and teach the students how to handle and replace various electronic parts. It will help them to learn all the hardware repair procedures in a more comprehensive manner.

1. Introduction and Study of Basic Circuit Board

2. Motherboard Introduction

3. Details of various components on the PCB

4. Assembling & Disassembling of different Mobile Phones

5. Soldering & De-soldering of Components by using a Soldering Iron

6. Soldering & De-soldering of Components by using a Rework Station

7. Reheating and Mounting of various BGA and SMD chips

8. Ultrasonic Cleaning Procedure

9. Names of Different IC's

10. How to Identify various IC's

11. Study of Different ICs (chips) used on the Motherboard

12. Introduction to SMD Components and Testing SMD Components

13. Working on SMD/ BGA ICs and the PCB

14. BGA IC Re-Balling and Installing

15. Installing and Removing Connector, Display flex, Folding and Sliding Handset Flex Cable

16. Water Damage and Washing of Mobile Phone with CTC

17. Testing of Various Parts and Components

18. Circuit Tracing of Different Section of Mobile Phone

19. Fault finding & Troubleshooting

20. Jumpers and Jumpering Techniques

21. Troubleshooting through Circuit Diagrams

22. Repairing Procedure for different Hardware Faults

23. Checking Shorting and Technique to Remove

24. Hot and Cold Testing

25. Voltage Tracing and different volts used in Mobile Phone

26. Dead set Repairing

Module 5 (Software Repair)

The fifth module focuses on software issues which are some of the most common ones faced by Smartphone users. Sometimes, a software problem can lead to hardware abnormalities as well. This module will teach you how to perform various software repairing techniques.

The fourth module focuses on hardware and teach the students how to handle and replace various electronic parts. It will help them to learn all the hardware repair procedures in a more comprehensive manner.

1. Operating Systems

2. 9 Different Types of Mobile Operating Systems

3. Mobile Phone Applications

4. Knowledge about IMEI, IMSI, ESN, PIN, PUK, MTSO, SECURITY LOCK, Default Codes of different Mobile Phones and Factory Resets

5. Detailed study of various faults arising due to Corrupt Software

6. Introduction of various flasher boxes and software

7. Flashing of various brands of handsets

8. Removing virus from infected phones

9. Unlocking of handsets through codes and/or software

10. Use of various secret codes

11. FRP lock removal

12. How to Flash Mobile with Flash File easily

13. Pattern Lock Removal

14. Unlock and Lock phone

15. Mobile EMEI number Repairing

16. Mobile repair with Miracle Box

17. Mobile repair with Z3X Box

18. How to download Mobile Flashing File, Driver, Mobile Application from the Internet

19. Fault finding & Troubleshooting

Module 6 (Basic and Advanced Troubleshooting)

After receiving a customer's complaint, it is important to understand where the problem of the phone lies - hardware or software; and then repair it accordingly. This is where the troubleshooting module will come in handy. This module will teach you how to troubleshoot the problems in a mobile phone almost like an experienced mobile phone repair technician.

1. Fault finding, Troubleshooting and Repairing of various Faults

2. Standard Repair Procedure for Hardware related Faults

3. Standard Repair procedure for Software related Faults

4. Water Damaged repair Techniques

5. Circuit Tracing, Jumper Techniques and Solutions

6. Troubleshooting through Schematic Diagrams

7. Use of internet for Troubleshooting Faults

8. Advanced Troubleshooting Techniques

Module 7 (Additional Learning)

To be a successful mobile phone repair technician, one needs to know more than just the technical aspects of fixing a phone. This module aims to teach some additional topics to help you become a better mobile phone repair engineer.

1. Revision of Topics already covered in the previous modules

2. Technical Guidance for starting and Managing your own Mobile Phone Service Center

3. Guidance to Successfully work as a Mobile Phone Technician

4. Procuring Tools, Equipments, Spare Parts and Accessories

5. Business Ethics and Dealing with Customers

6. Promoting your Mobile Phone Repair Business

Solar Energy Technician
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Unit 1: Basic Principles in Solar Technology

Solar Thermal Conversion : Principles of Solar Radiation, Solar Collector, Absorption of radiation and Conversion to Thermal Energy, Collection & Storage of Thermal Energy, Solar Photovoltaic Cells.

Unit 2: Solar Cookers

Flat plate Box Type Solar Cooker, Advantages of Solar Cooker, Limitations, Cooking time, Precautions while using a solar cooker, Concentrator type solar cooker, Basket type solar cooker etc.

Unit 3 : Domestic & Industrial Water Heaters

Domestic Solar Water Heater, Industrial Solar Water Heater, System Installation & Test.

Unit 4: Solar Dryer

Cabinet type Solar Dryer, Bomboo types Solar Dryer.

Unit 5: Solar Distillation

Simple Solar Distillation Plant and Conical.

Unit 6: Solar Photovoaltaic Lighting System

Principle of Photovoltaic lighting system, Solar Array, Battery Bank, Electronic Controller, Inventor, Solar photovoltaic street lighting system, Maintenance of Battery, Cleanliness, Adding water, Kind of water, Discharge limits, Hydometer readings - Specific gravity, Full charge specific gravity, Readings - Written records, Trouble shooting, Basics of Lead-Acid Batteries, Discharge limits of Lead-Acid batteries.

Unit 7: Solar Water Pumping

Solar photovoltaic pumping system, SPV modules, Water pump.

Tractor Operator
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Study of transmission systems, clutches: functioning, parts and design problem on clutch system, Gear box: different types of gear box, calculation of speed ratios, design problems on gear box, Study on differential and final drive and planetary gears, Differential and final drive mechanism.


Familiarization of brake mechanism, Design problems. Steering geometry and adjustments Ackerman and hydraulic steering and hydraulic systems.


Tractor power outlets: P.T.O., belt pulley, drawbar, etc. Tractor chassis mechanics and design for tractor stability. Methods of finding CG of the tractor, Methods for finding moment of inertia of the tractor.


Ergonomic considerations and operational safety. Importance of anthropometric requirements in design. Power Tiller: Construction and working, Power transmission system.


Balancing of front and rear attached machinery. Importance of balancing, Techniques in balancing.

Welding Technician
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Introduction: Evolution of welding. Welding terms and definitions. Uses of welding. Introduction & Importance of Welding in Industry. Occupational Opportunities in Welding.

Welding Processes: Shielded metal arc welding, Gas tungsten arc welding, Gas metal arc welding and Flux cored arc welding. Advantages and Limitation of Welding as a Fabrication Technique. Applications of welding

Safety in Welding: Introduction of Occupational Safety and Health Administration(OSHA), Material Safety and Data Sheet(MSDC), Face, Eye, and Ear Protection, Respiratory Protection ,Special Protection Clothing , Fire Protection and Electricity Safety.

Preparation of the welding machine for the welding process: Identifying the right welding methodology and process to be adopted for completing the work. Electrodes and its types. Describe various materials used in welding & their key properties. Explain the basic principles of geometry and drawing.


Use of measuring instruments like vernier calipers, micrometer

Reading and interpretation of sketches and engineering drawings.

Presentations of preparation of welding machine for the welding process.

Presentation of codes and use of it.


Arc Welding Processes: Consumable electrode welding processes. Manual metal arc (MMA) welding. Gas metal arc welding. Pulsed MIG welding. Submerged arc welding. Significance of flux-metal combination. Gas tungsten arc welding: selection of polarity.


Practice of Gas Metal Arc Welding(MIG).

Practice of Gas Tungsten Arc Welding(TIG).

Practice of Submerged Arc Welding(SAW).

Practice of Shielded Metal Arc Welding(SMAW).


Testing and inspection of weld joints: Destructive Testing. Hardness tests. Mechanical test for groove and fillet welds-full section, reduced section and all-weld- metal tensile tests, root, face and side bend tests, fillet weld break tests, creep & fatigue testing. Non-Destructive Testing of Weldments. Visual inspection. Dye-penetrant inspection. Magnetic particle inspection. Ultrasonic inspection- principle of ultrasonic testing. Radiographic inspection –principle of radiography, X-ray tubes, gamma-ray sources, defect discernibility. Eddy current inspection. Leak tests.


Practice of Hardness Testing.

Practice of Tensile Testing.

Practice of Bending Test.

Practice to do Dye penetrant inspection and make a inference.

Practice to do Ultrasonic inspection and make a inference.

Practice to read Radiographic inspection


Welding positions: Flat Position – Butt, Lap & Tee Welds. Vertical Position – Butt, Lap & Tee Welds. Horizontal Position – Butt, Lap & Tee Welds. Overhead Position – Butt, Lap & Tee Welds. Brazing and Soldering.

Practice of flat position lap welding.

Practice of vertical position butt welding.

Practice of horizontal position tee welding.

Practice of overhead position lap welding.

Practice of Brazing operation.

Practice of Soldering operation.



Projects based on TIG welding.

Projects based on MIG welding

Projects based on Destructive Testing of welded pieces.

Projects based on Non Destructive Testing of welded pieces.

Retail Management
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Module I : Retail Theory & Practices Retail:

Nature, Scope, History, Retail Institutions, Types, Retail Management Process, Indian Retailing Scenario, Retail Managers – Roles, Skills and Scope, Evolution of Management Theory, Organizational Environment in Retail Sector, Ethical Issues in Retailing Job Opportunities in Retail Industry- Personality Traits of Retailers, Retail Entrepreneur, Employment Opportunities, Internationalization and Globalization of Retailing.

Module II

Retail Marketing Strategy Introduction, Building Retail Brand, Sales Enhancement Strategies, Business Intelligence, Customer Service, Social Media Marketing, Pricing Strategy, Point of purchase communication, Role of Packaging, Pricing Strategy, Merchandise Management, Private Labels,Retail Promotion, Building Store Loyalty

Paper III

Retail Organization & Functional Management Introduction, Classification of Retail Organization, Franchising, Human Resource Management in Retail, Building and Sustaining Relationship in Retailing, Customer relationship Management, Store Planning: Location, Layout, Store Operations: POS (Point of Sale) /Cash Process, Customer Service and Accommodation, Retail Floor and Shelf Management, Retail Accounting and Cash Management, Setting up Stores before Opening, Working with Floor Plans and Store Requirements.

Paper IV

Electronic Retailing Introduction, Types of Technology in Retailing, Role of IT in Business; Influencing Parameters for use of IT in Retailing; Efficiency in Operations, Effective Management of Online catalogues; Direct Retailing Methods, Database Management; Data warehousing; Critical Analysis of E-Retailing Strategies; Customer Relationship Management

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